HELP AND SUPPORT
AVAILABLE RESOURCES
1. Find how-to answers in our knowledge base:
Start with Account Setup2. Need Onboarding Info?
- We do send you onboarding emails, which offer guidance regarding all the steps related to using our tool.
- If for some reason, you are not receiving your emails – they are either going to your spam folder or maybe your subscription has not been confirmed.
- Please contact us at your earliest so we can troubleshoot this for you.
- As part of your onboarding you are encouraged to use out Free 30-minute walk-through: kindly schedule here:
3. On-site Chat Support
- You can use our online chat to ask questions or report issues.
- A real person will contact you and speak with you to meet your needs and requirements. Typical response time is up to 4 work hours.
4.Other Help Options
- Phone support: kindly call (+1) (609) 200-0194 and leave us a message, please allow up to 4 hours response time.
- Email support: support@campaigntrackly.com
- Link auto-grabber (the Chrome Extension) FAQs
- For Adobe setup, kindly contact us on our support email – every Adobe customer has custom classifications that need to be imported into your account by us with a few additional changes.
- To change your email and password, use the right top menu “Account Email/Password”.
- To upgrade your plan, visit the Plans page.
Happy tracking!